Last Updated: July 27th, 2023
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Returns:
a. Eligibility: We accept returns for products within 14 days from the date of purchase. To be eligible for a return, the item must be in its original packaging and in the exact condition as it was sold.
b. Return Process: To initiate a return, please [contact us/complete a return request form] with your order details and the reason for the return. Our customer support team will review your request and provide you with instructions for the return.
c. Shipping: Customers are responsible for covering the shipping costs for returning the product to us. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
d. Condition of the Product: The returned product must be unused, undamaged, and in its original condition with all tags, labels, and accessories intact. -
Refunds:
a. Refund Processing: Once we receive and inspect the returned product, we will notify you of the status of your refund. If the item meets the eligibility criteria, we will initiate a refund within 10 business days from the date of receiving the returned product.
b. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider’s policies.
c. Non-Refundable Items: Shipping charges and any applicable taxes are non-refundable. If you received free shipping on your order, the actual shipping cost incurred by us will be deducted from the refund amount. -
Damaged or Defective Products:
a. In the rare event that you receive a damaged or defective product, please [contact us/send pictures] within 48 hours of receiving the item. We will arrange for a replacement or issue a full refund, including any applicable shipping charges. -
Contact Us:
If you have any questions or need further assistance with the return and refund process, please feel free to [contact our customer support team sales@jivapack.com].